EveryoneCounts is a venue where you can participate in activities and classes and buy goods to put yourself on an upward path towards an abundant and joyful life. We want you to have a positive experience participating on EveryoneCounts. Please read on to find out more about your rights, as well as what is expected of you, as a participant.
1. Understanding EveryoneCounts’ Limitations as a Venue
EveryoneCounts provides a venue for any individual to participate with others in finding their own upward path towards abundance and happiness. It is important to note that EveryoneCounts does not itself provide such services. When using EveryoneCounts, you understand that:
- You are not buying directly from EveryoneCounts, but from one of the many talented contributors on EveryoneCounts;
- EveryoneCounts does not pre-screen contributors and therefore does not guarantee or endorse any items sold on EveryoneCounts or any content posted by contributors (such as photographs or language used in listings or shop policies);
- Each contributor on EveryoneCounts has their own processing times, shipping methods, and shop policies; and
- You assume responsibility if you provide your own materials for a custom order.
As a member of the community, you have the opportunity to flag an item or a shop that violates any of EveryoneCounts’ policies by sending an email to firstname.lastname@example.org. Flagging is confidential.
2. Communicating with Other EveryoneCounts Members
You can send direct messages to EveryoneCounts’ members to communicate. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:
- Sending unsolicited advertising or promotions, requests for donations, or spam;
- Harassing or abusing another member or otherwise violating our Community Policy;
- Contacting someone after they have explicitly asked you not to; or
- Interfering with a transaction or the business of another member.
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on EveryoneCounts. Examples of interference include:
- Contacting another member via EveryoneCounts Messages to warn them away from a particular member, shop, or item;
- Posting in public areas to demonstrate or discuss a dispute with another member;
- Purchasing from a seller for the sole purpose of leaving a negative review;
- Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as “click fraud.”
Any use of EveryoneCounts Messages to harass other members is strictly prohibited. Similarly, Messages may not be used to support or glorify hatred or otherwise violate our Community Policy. If you receive a Message that violates this policy, please let us know right away by emailing email@example.com.
3. Purchasing an Item on EveryoneCounts
When you buy from a shop on EveryoneCounts, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on EveryoneCounts, you agree that you have:
- Read the item description and shop policies before making a purchase;
- Submitted appropriate payment for item(s) purchased; and
- Provided accurate shipping information to the seller.
You also agree to comply with our EveryoneCounts Payments Policy when you use EveryoneCounts Payments.
4. Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
You can leave a review, including a one to five star rating and a photograph of your purchase, for 100 days after your item’s estimated delivery date. If an estimated delivery date is not available, the review window opens after the order’s processing time and shipping time have elapsed. You can edit your review, including the photograph, any number of times during that 100 day period. Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages.
By leaving a review or photograph, you acknowledge that your content may not:
- Contain private information;
- Contain obscene, racist, or harassing language or imagery;
- Violate our Community Policy;
- Contain prohibited medical drug claims;
- Contain advertising or spam;
- Be about things outside the seller’s control, such as a shipping carrier, EveryoneCounts, or a third party;
- Contain threats or extortion;
- Include shilling or otherwise falsely inflate a shop’s review score; or
- Undermine the integrity of the Reviews system.
By uploading a photograph to one of EveryoneCounts’ websites or EveryoneCounts’ mobile app, you warrant that:
- You own the photograph or you have the rights or permission to use the photograph; and
5. Creating and Uploading Content
As a member of EveryoneCounts, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
- Abusive, threatening, defamatory, harassing, or otherwise in violation of our Community Policy;
- Obscene or vulgar;
- In violation of someone else’s privacy or intellectual property rights; or
- False, deceptive, or misleading.
6. Reporting a Problem with an Order or Returning an Item
EveryoneCounts’ Case System
Although EveryoneCounts is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By using EveryoneCounts’ case system, you understand that EveryoneCounts may use your personal information for the purpose of resolving disputes with other members. You can use EveryoneCounts’ case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. (Click here to learn more about cases, including your eligibility for opening a case, and how to escalate a case to EveryoneCounts.) If you choose a refund as your preferred resolution, keep in mind that EveryoneCounts only allows on-platform refunds for a period of 180 days post-transaction. After this 180 window has elapsed, EveryoneCounts cannot support on-platform refunds for your order. However, you may still communicate directly with the seller to come to an off-platform resolution. Refunds issued by EveryoneCounts will be in your original form of payment, and if such payment is not available, an EveryoneCounts credit will be issued.
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
- There is no proof that the item was shipped to the buyer.
- An item was not sent to the address provided on EveryoneCounts.
Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:
- The item received is a different color, model, version, or size.
- The item has a different design or material.
- The seller failed to disclose that an item is damaged or is missing parts.
- The buyer received the incorrect quantity of items (e.g., the buyer purchased three items but only received two).
- The item was advertised as authentic but is not authentic.
- The condition of the item is misrepresented (e.g., the item is described as new but is used).
- The course or meeting content did not match what was advertised
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- The item(s) were ordered for a specific date or event.
- The item(s) are rendered useless after that date.
- The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.
If EveryoneCounts determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping. In the event that EveryoneCounts needs to refund the return shipping cost on behalf of the seller, that refund may come in the form of an EveryoneCounts Credit.
Some disputes don’t qualify for EveryoneCounts’ case system. These include:
- Items that are damaged by the shipping carrier (if properly packaged by the seller).
- Items that have been altered, used, worn, washed, or discarded after receipt.
- Items that are received after the agreed-upon delivery date due to shipping delays.
- Items that are returned without a return agreement.
- Items that are accurately described but don’t meet a buyer’s expectations.
- Cost of shipping disputes.
- Items that are purchased in person.
- Items prohibited from sale on EveryoneCounts, including services and intangible goods.
- Transactions where payment is not made via EveryoneCounts’ checkout system.
Requesting a Cancellation
Only sellers may cancel transactions. Buyers may request that a seller cancel an order via EveryoneCounts Messages. Note that all cancellations must comply with our Community Policy.
Returning an Item
Each seller has their own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling-off period,” or a “right of withdrawal,” during which you may return an item for any reason.
Last updated on August 23, 2021